Responsible Service of Gaming

BET WITH YOUR HEAD, NOT OVER IT
Gambling is an exciting and popular form of entertainment which attracts around 80 per cent of Australians every year. The overwhelming majority of people bet for fun and bet sensibly. They see gambling as an enjoyable recreational activity. But, like anything else, gambling carries a risk when it is abused.

Fitzy's Waterford is committed to responsible gaming. We don't want to see anyone lose more then they can afford. So we urge all customers to bet carefully. Set yourself a limit and stick to that limit. Never borrow money to gamble. Fitzy's Waterford urges you to stick to these basic rules and gambling will remain an enjoyable activity.

Sometimes Gambling Can Become a Problem

Studies show that around 98 per cent of people have no problem controlling their gambling.

For some people, however, gambling becomes a problem. They spend more money and time than they can really afford on gambling. They become preoccupied with gambling which becomes increasingly hard to control. This can lead to financial and emotional distress which can affect marriages, relationships, work and health.

This is when assistance is needed. Fitzy's Waterford has a program in place to help people with gambling problems. It is crucial, however, that you recognise the danger signs.

How To Tell If Gambling Is Becoming a Problem

The warning signs of problem gambling may include:

Gambling more money than you can afford

Gambling with household and other essential funds

Borrowing money and having trouble repaying it

Absences from home or work

Dishonesty and secrecy about money matters

Severe mood swings

Increased alcohol consumption

Easily bored by everyday events

Denial of any gambling problem despite the obvious signs

Assistance Is Available

Fitzy's Waterford urges anyone at risk of developing a gambling problem to seek assistance. Our staff are trained to help. They will suggest a range of counselling services, many of which provide their services free of charge. These agencies are friendly and guarantee confidentiality. Counsellors will determine the severity of the gambling problem and recommend a strategy to deal with it.

Fitzy's Waterford encourages anyone who thinks that they may have a gambling problem to call the G Line telephone counselling service on 1800 633 635. This service is available 24 hours a day / 7 days a week and provides a confidential, anonymous and free counselling service. Patrons can receive expert advice in a range of community languages including Chinese and Vietnamese.

In extreme cases, Fitzy's Waterford will arrange for a counsellor to visit the complex to provide immediate assistance.

The Self Exclusion Program

Most importantly, Fitzy's Waterford encourages people who recognise that they have a gambling problem to take advantage of our "self exclusion program". Patrons can "ban" themselves from returning to the Hotel Gaming Lounge so that they are less likely to return to gamble. In fact, if they do return they risk prosecution and financial penalties. Hundreds of patrons have already taken advantage of this program. It is easy to self-exclude ... simply advise a staff member at Fitzy's Waterford who will process the application in a matter of minutes.

Bet Safely!

Remember that if gambling is no longer fun and you have trouble betting responsibly you can seek assistance. Organisations offering help - Confidential counselling and assistance is just a phone call away.